Program Manager, Shopping - Variable
Amazon
5 - 10 years
Bengaluru
Posted: 23/08/2025
Job Description
Amazon’s affiliate program (Amazon Associates) is one of the largest of its kind, with a massive base of affiliates registering and driving users to purchase everything from books to band saws, kayaks to Kindles on Amazon.com.
Such a large impactful program opens Amazon to many risks both financial and reputational.
This role will be a key member of the TSS Risk team responsible for setting standards and inspecting for the development of clear and concise root
- cause analysis (RCA), write
- ups and supporting content to help our wider org envision the systemic issue, proposed path forward and resolving/preventing issues for Creators org.
Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross
- organizational stakeholders, and be able to juggle competing priorities.
We are looking for someone who is detail
- driven, can create processes from scratch, has good problem solving and deep dive abilities.
Ability to navigate ambiguous programs while keeping a high bar on quality of outputs is a must.
Key job responsibilities
• Lead the development and execution of comprehensive TSS roadmap and Risk mitigation programs, including establishing key performance indicators, process mapping, and continuous improvement initiatives.
• Work with various stakeholders
- such as business leaders, policy, legal, tech, etc.
- to drive the execution of key TSS and fraud prevention initiatives.
Provide regular updates to stakeholders, ensuring transparency and alignment.
Facilitate workshops and meetings to ensure smooth implementation throughout the org
• Dive deep into data to identify root causes of inefficiencies and opportunities for cost savings.
Track and report key performance indicators related to NPT reduction, defect elimination, and process efficiency.
• Evaluate network performance metrics to proactively identify process improvement opportunities.
• Oversee project timelines, resources, and communication with stakeholders to ensure timely delivery of initiatives.
Manage day
- to
- day activities and adjust priorities based on emerging TSS opportunities.
• Develop scalable solutions to address market
- specific challenges while maintaining quality and aligning with strategic growth goals.
About the team
At Amazon, we're working to be the most customer
- centric company on earth.
To get there, we need exceptionally talented, bright and intelligence driven people.
Our candidate is detail
- oriented, with improving process efficiency, communicates clearly and effectively, and is comfortable working through ambiguity.
In addition, the candidate demonstrates writing and documentation skills.
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non
- tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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