Program Manager, Service exc, VAS-Category
Amazon
5 - 10 years
Bengaluru
Posted: 11/19/2024
Job Description
1.
Implement best
- in
- class processes and practices for maintaining and exceeding productivity and quality service level agreements.
2.
Define, design, launch and manage quality of fulfillment service offered by Value Added Services such as Exchange and Open Box Delivery.
3.
Engage with stakeholders (Operations teams) to seek inputs on task planning/scale blockers and execute programmatic interventions to resolve them.
Basic Qualifications
- 2+ years of program or project management experience
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
- Experience leading process improvements
- 2+ years of team management experience
Preferred Qualifications
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Knowledge of Lean, Kaizen, Six Sigma concepts
- Experience in managing critical operational processes, with SLA responsibility
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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