Program Manager, LM SME, GSF UFF/SSD, GSF UFF/SSD GSF SME-OI
Amazon
5 - 10 years
Bengaluru
Posted: 23/08/2025
Job Description
SME for GSF team is responsible for Product/Tech for GSF business used for operations and planning across spokes, hubs and last mile.
SME traces ownership across stages of 1.
Ideation (OP) 2.
Design, 3.Development, 4.
Testing 5.
Deployment, 6.
Adoption, 7.
Post deployment support.
Responsibiliies include ownership in driving tech/product for mass adoption programatically with strategic handshakes with TPM, PMs and Operations.
Key job responsibilities
- Working on tech entitlement with idea owner, submission to tech/product teams along with OP budgeting.
- New and existing Product and tech design backwards to operations feasibility
- Creating roadmap of Product development and milestones for pilot and roll out.
- User Acceptance test cases formation, execution and final results and MCM approval for network changes.
- All trouble shooting related to 1.
tech in trial and pilot sites and 2.
Issues raised via TT mechanism for deployed tech/product.
- Tech SoP set up and Sign Off and sharing Process Flow expectation with all stakeholders
- Sharing ground feedback to Tech/product teams for intervention/enhancement.
- Creation of On
- ground execution SoP, handshake mechanisms with stakeholders and socializing SoP with BB amazon in K
- Café
- Operation Readiness, building suffiency (Supplies, Manpower, etc.), adoption and adherence on ground and feedback
- Analytics output to measure ground deployment and efficiency and tracking success metrics of roll outs.
- Tech contingencies with global/glocal/local teams, exceptional handling, RCA/CoE
- Process/mechanism changes due to post deployment feedback/Tech RCA
- Documentation and archiving of all tech related communication.
- Office hours for tech/product support/KT/queries.
- New node Launch support for UAT
Basic Qualifications
- 2+ years of program or project management experience
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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