Program Manager, CMT Promotions Excellence
Amazon
5 - 10 years
Bengaluru, Chennai
Posted: 11/19/2024
Job Description
CPE (CMT’s Promotion Excellence) team, part of Competitor Monitoring Team was launched in May 2024 and is set to play a pivotal role in transforming the technical operations and user experience of the Worldwide Deals and Promotions platform.
CPE's charter focuses on optimizing the end
- to
- end promotion lifecycle
- from sourcing and scheduling to discovery, merchandising, checkout, and post
- checkout.
The team will leverage a data
- driven approach to identify and prioritize critical issues impacting the reliability and quality of the platform.
This team’s primary objective is to improve transparency & make the promotion lifecycle management a seamless process for our selling partners.
The role involves influencing peers and stakeholders in other functions to achieve functional and business goals assigned.
A successful candidate in this role will have the ability to work at all levels of detail to accomplish team/organization goals.
The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.
If you are someone who wanted to make a change in Selling Partners experience, this is the right role for you.
Your efforts will directly result in improving Selling Partner experience & their Business growth.
Key job responsibilities
The Program Manager will be responsible for (i) Design & Implementation of a unified self
- service diagnostics that aimed at reducing or eliminating contacts from Selling Partners (Contact Reduction YoY), (ii) Design & Implement a proactive risk assessment framework for e2e promotions lifecycle management to reduce defects & improve business growth ($ Impact), (iii) Drive cross
- functional collaboration to holistically improve promotion quality experience (Reduce exception rate YoY) and (iv) Manage a Tier 1 escalation mechanism for Promotion related Defects.
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non
- tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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