Program Manager, Amazon Flex
Amazon
5 - 10 years
Kolkata
Posted: 3/16/2025
Job Description
At Amazon we are building an excellent last mile operation in India, significantly complimented by Amazon Flex.
Amazon Flex works directly with independent contractors (IC) – called delivery partners (DP) – to make deliveries to our customers.
With Amazon Flex, partners are their own bosses
- they can build their own schedules and choose from different types of opportunities (scheduled
- ahead blocks, instant offers), all while making great earnings.
Amazon Flex is powered by a mobile app, that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more.
In this role, you will be a part of a program team working on delivering last mile capacities as a program manager
Key job responsibilities
- Define, design, launch and manage new transportation related programs in India, within Amazon Flex & I.H.S – primarily hyperlocal, and on
- demand business lines
- Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably.
- Work with key stakeholders across various functions to define, launch and drive programs
- Will work as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations
- Be the gate keeper of driver experience for the business lines, and balance this by co
- owning cost and business goals
- Will positively impact the operating cost through technology and process interventions
- Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects.
S/he will build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals.
- Interact with senior IN and WW leaders, in discussions and through well written narratives
- Launch and expand the program as per Amazon’s requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics.
A day in the life
The key daily activities include
1.
Track key performance metrics (Capacity metrics
- Fill Rates, Working DPs, Cost Metrics
- Cost/Hour, Cost/Shipment, Driver Experience metrics
- UTR/WT/ Routing adherence, Working DP count) at site level
2.
Gemba visits to understand root
- cause analysis through 5
- Whys
3.
Work with stakeholders (LM Operations on SOP adherence and providing right driver experience, Flex program stakeholders on creating a pool of DPs, programmatic interventions on pricing, driver experience) while owing the E2E execution; Being the program manager on 'ground zero' inputs for successful execution
4.
Influence without authority various stakeholders
- From Delivery Partners to LM leaders
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non
- tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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