Program Management Analyst 1 – Third Party Risk Management (Chennai)

The Program Management Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Responsible for interacting with sales to analyze and recommend solutions to optimize Salesforce lead workflows.
• Work with sales leadership to ensure information that feeds our automated processes and distribution strategy are structured appropriately.
• Responsible for maintaining various Salesforce.com lead distribution models and role hierarchies to ensure changes within the business reflect in system reports.
• Subject matter expert, working directly with sales partners to research day to day user issues.
• Maintain various lead distribution tables to ensure equal lead distribution based on geographic business models.
• Review organizational charts and role hierarchy to ensure changes within the business reflect in Salesforce.com on a daily basis.
• Review sales file submissions for accuracy and format. Interact with salesforce.com development team to ensure Service Level Agreements are met and/or exceeded.
• Review reporting to ensure Salesforce.com licenses are activated/deactivated in a timely manner to protect business objectives.
• Review and develop job aids to ensure procedures are in place and up to date.
• Collaborate with stakeholders and cross functional teams (requires ability to liaise with internal and external partners and/or vendors) to launch campaigns and projects as expected, with high degree of quality, within regulatory guidelines and achieving desired results.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred

Education:

• Bachelor’s/University degree or equivalent experience