Program Leader - IT

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Role Overview:

We are looking for an experienced Solution Architect specializing in End User Computing (EUC) to join our dynamic IT team. The ideal candidate will have strong hands-on experience with technologies such as Microsoft Intune, Nexthink, VDI management, AI, Automation etc. The candidate will play a critical role in designing, implementing, and optimizing secure, scalable, and efficient end-user environments for a global workforce. You will architect end-to-end digital workplace strategies that support seamless collaboration, enhanced productivity, and exceptional employee experiences, whether users are in-office, remote, or hybrid. This is a vital role that combines deep technical knowledge with a passion for improving user experience, enabling flexible work, and integrating emerging tools like AI, analytics, and automation into the digital environment. 

Key Responsibilities:

• Design and implement end-user computing solutions including but not limited to Intune, Nexthink and Virtual Desktop Infrastructure (VDI) etc.

• Architect and deploy automated workflows to improve EUC operations and management.

• Provide strategic guidance and technical leadership for EUC-related projects and initiatives.

• Analyze enterprise trends and future business needs to develop architecture roadmaps, service blueprints, and endpoint standards.

• Collaborate with cross-functional teams to deliver scalable and secure desktop and device management solutions.

• Ensure compliance with organizational security policies and standards.

• Deliver high-quality documentation for architecture designs, configurations, and operational processes.

Required Skills & Experience:

• Minimum 15 years of overall IT experience with at least 5 years in a solution architect role focused on end-user computing.

• Hands-on expertise with Microsoft Intune and modern device management strategies.

• Experience using Nexthink for DEX monitoring and analytics. Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights.

• Strong background in VDI environments – design, deployment, and support.

• Proven ability in automation of EUC tasks using scripting and AI-based tools.

• Strong troubleshooting and analytical skills.

• Excellent communication and documentation skills.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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