Overview: Join Cognizant as an inspiring leader within the Program & Project Management community. This key role is responsible and accountable for Program Management activities associated with large-scale, complex, multi-service (Application Development and Maintenance, Infrastructure, Business Process, and Digital) programs delivered via offshore delivery centers (e.g., GCC). Successful candidates will not only manage delivery objectives but will also have responsibility for customer satisfaction and the client relationships required for successful program delivery.
Key Responsibilities:
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Establishes, executes, and oversees program governance (i.e., stakeholder management, communication ceremonies, benefits management, change management, scope management)
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Leads the design, build-out, transition, and operation and continuous improvement of a Global Capability Center
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Establishes, executes, and oversees delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints/PIs)
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Ensures tracking/measurement and progress against established measures and metrics (e.g., bid vs did, SLA, and any other operational or contractual measures)
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Provides insights on improvements while ensuring adherence to operational best practices
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Drives optimal business value through scope management, change management, and communication ceremonies
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Supports pursuits (and/or runs them as programs) as required
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Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opportunities for the client
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Establishes and builds relationships with client and other stakeholders for program and portfolio
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Leads team by supporting and driving career growth, personal/team development, well-being, diversity, and inclusion
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Leads and personally contributes to the continuous improvement of the program management community (i.e., best practices, networking, standards, training, tools)
- Owns the "activation" (or initiation) for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent