Program Associate (Renewals) (Upto 7LPA)

Location : Vashi, Navi Mumbai (On-Site)

Role : Full Time

Start Date: Immediate

About Grexa

Grexa AI is a venture-backed startup on a mission to build the worlds first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

Were funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If youre excited to solve real problems and build transformative AI products - this is your calling.

Key Responsibilities

• Create and implement processes to deeply understand the clients business as well as to onboard them such that they integrate Grexa into their daily operations confidently.
• Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction.
• Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement.
• Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation.
• Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions.
• Own the client journey end-to-end such that Grexas renewal and revenue expansion objectives are met.

Requirements

• 6 months to 2.5 years of work experience in Program Management, or Growth roles.
• Experience in designing and scaling operational processes.
• Strong problem-solving skills with a focus on execution and delivering results.
• Proactive, detail-oriented, and outcomes-driven someone who can solve on-ground problems in real time
• Excellent stakeholder management and communication skills.
• Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc.

Why Join Us

• A high-growth environment with real ownership from day one this is not just a role, its a launchpad for your career
• Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops
• Energy and agility of a startup with structured processes that support long-term growth
• Tools, support, and mentorship to fast-track your learning curve
• Access to cutting-edge AI-driven solutions and automation technology
• Opportunity to be part of a mission thats transforming how businesses scale and serve their clients