Professional, Facilities Management

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Audio Visual Technician

Key Responsibilities:

• Provide white-glove technical support for internal, customer, and C-level executive meetings
• Proactively identify potential AV issues and provide solutions to clients’ concerns or needs
• Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.
• Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec
• Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair
• Review standard setup specifications for meetings and conferences
• Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)
• Ensure cleanliness, temperature, and functionality of conference rooms
• Electronics troubleshooting skills – ability to determine and localize where the problem exists
• Maintain conference room standards for signage, equipment, and seating  
• Respond to client requests promptly 
• Ensure consumables are available for the client
• Provides support for the audio-video systems and media control systems.  
• Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology
• Perform routine and proactive testing to ensure the functionality of equipment before use. 
• Alignment and calibration procedures for audio and video devices 
• Responsible for communicating the need for maintenance or repair of audio-visual equipment
• Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment
• Some commissioning and programming
• Any other duties and tasks assigned 

Qualifications Required

• 2 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference center
• 2+ years of experience with Microsoft Office in an office environment
• Familiarity with integrated AV systems
• Ability to learn new software as required for the position
• Ability to work in a fast-paced environment with competing priorities
• Must always maintain a professional appearance and demeanor
• Experience with a hotel, corporate conference center, or large enterprise systems

Preferred

• Bachelor's degree and 2+ years of related experience OR High School education with 3+ years of related experience
• Demonstrate the ability to perform under pressure and manage time well
• Experience with EMS or any web-based conference room scheduling system preferred
• CTS Certification (preferred) 
• Crestron, AMX, or Extron Certifications (preferred)
• DSP Programming (BIAMP, QCS) (preferred)

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.