Production Support
TCS
2 - 8 years
Pune
Posted: 27/03/2025
Job Description
· Day-to-day production support.
· Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues
· Respond to queries from interfacing systems (both external and internal), assist in resolving data, connectivity, and reconciliation issues
· Ensure the integrity of the Production environment is maintained and kept as priority over all
· & nbsp; Investigate and develop fixes for small bugs or functionality issues
· Incident management, Problem management, Availability & capacity management
· Change management – Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments
· Resolution of major incidents in a time-sensitive environment
Identify and automate manual tasks
Technical Skills:
- Strong in SQL and Unix
- Providing bug analysis, troubleshooting and resolving problems.
- Building SQL queries for data analysis and generating reports to clients.
- Controlling quality of data and provide remedial actions.
- Be proactive and propose improvements that will enhance team effectiveness and efficiency.
- Familiarity with Change/INC/Problem management practices and tools such as ServiceNOW
- Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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