Production Support Engineer

Role: Production Support Engineer L2 / L3 (J2EE, Microservices)

Location: Mumbai

Experience: 3-5 Years

Technical Skills:

• J2EE (Spring, Spring Boot)
• Microservices architecture
• RESTful APIs
• Oracle and DB2 databases
• Strong SQL troubleshooting skills
• Unix / Linux operating systems

L2 Production Support Responsibilities:

Provide Level 2 support for J2EE and Microservices applications

Perform incident triage, impact analysis, and resolution within SLAs

Monitor application health, alerts, batch jobs, and services

Analyze application, API, and middleware logs

Perform data analysis using Oracle and DB2

L3 Production Support Responsibilities:

Perform in-depth root cause analysis and implement permanent fixes

Debug J2EE and Microservices application components

Analyze database performance issues (locks, deadlocks, slow queries)

Support Sev-1 and Sev-2 incidents and post-incident reviews

Drive automation, monitoring improvements, and stability initiatives

Mentor L2 team members and support knowledge sharing