Key responsibilities:

Key application support & maintenance for runtime issues
Application support and provide the assistance on tech side issue to banks
Manage the team to maintain the application support 24/7*365 days
Understands different programming languages and ability to solve problems in Production
Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.
Identifying tech stack, DB designing as part of requirements Server configuration for application/DB servers
Experience in troubleshooting, software development processes and ability to understand the requirements
Co-ordination with internal departments for ensuring smooth business operations
Product handling and clarification of technical issue with banks.
Good working knowledge on open data base, Windows and Linux systems.
Proactive service improvement initiatives including trending of incidents, root cause of technical issues
Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability
Must ensure to follow the correct procedures, policies and documentation requirements to meet the audit/compliances
Application Support & Maintenance Activities
Maintain the application uptime with zero delays, downtimes
Coordinating and communication with stakeholders on tech related issues, technical standards deviation & solution implementation
Provide the outstanding support to banks and address the technical issues

Key skills and experience required:

A desire to remain technically capable and an expert in current latest industry technologies
Languages: Java, Python , scripting
Devops : Jenkins, Linux, dockers, Kubernetes , microservices
Database :- Cassandra, maria DB,
Cache :- key DB, Redis,
Message streams Kafka, KRaft

Production Support Engineer