Role Purpose
- Expertise in implementing BPM solutions for case Management and process simplification using BPM for financial domain.
- Good knowledge of the product including BPM Fundamentals, Architecture Components, Technical Features such as Designer Features, Configurations in Appian etc.
- Should have good experience in design and development in Appian BPM including components such as Tempo, Mobility Features, Forums, SAIL, Plugin development, Smart Services, Reports, Deployment etc.
- Expertise in business Integration deployment and human task management using Appian 7.X versions.
- Expertise in building rules engine to support processes.
- Experience in designing the integrations based on SOA, which allows different applications to exchange data with one another.
- Exceptional Communication skills.
- Good experience in BPEL (Business Process Execution language) to create process and flows.
- Good experience with developing Business Orchestration base interacting with Web services using Appian.
- Development experience of Micro flows, Long Running BPEL Services and Human Task/Workflow Development
- Strong knowledge in Object Oriented concepts
- Added advantage to have experience on Web APIs, Sites, Process Model as a Service, Admin Console, Document Management, and Integration Smart Services.
- Appian Analyst Certification on recent Appian versions is must. Senior developer is good to have.
- Knowledge of webservices and integration would be preferred.
- Prior work experience in development of SOAP and Restful webservices and integration would be preferred.
Stakeholder Interaction
| Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
| Internal | Team Leaders | Performance review |
| HR | Hiring and employee engagement and retention | |
| Training Team | Capability development | |
| Technical Lead | Training, issue escalation/ resolution | |
| External | Client | Query Resolution |
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Process Knowledge - Knowledge of assigned process, tools and systems - Foundation to Competent
| Competency Levels | |
| Foundation | Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. |
| Competent | Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. |
| Expert | Applies the competency in all situations and is serves as a guide to others as well. |
| Master | Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. |
- Behavioral Competencies
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
Deliver
| No. | Performance Parameter | Measure |
| 1. | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2. | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Appian, Appian BPM, Integrations and SQL.