Production Specialist - L2

Job Description

The Senior Analyst (SA) supports ongoing delivery to clients through issue resolution, Change Requests (CRs), and standardized processes that contribute to achievement of Service Levels (SLAs or RSLs) and Key Performance Indicators (KPIs). The Senior Analyst is the first point of contact and interacts with Onshore counterparts for any process or domain related work /escalations in the process. The Senior Analyst would be responsible for reporting key process related metrics and manage workload.

 

Responsibilities:

 

End-to-End Payroll Processing:

• Responsible for processing transactions in a timely and accurate manner to ensure service delivery as per client contractual commitments and assigned targets.

• Independently handle on-cycle and off-cycle payroll processing in SAP and Payroll Control center.

• Troubleshoot complex payroll issues related to retroactive adjustments (PU03), wage type mismatches, and simulation errors & PCC alerts.

• Validate post-payroll processes, including GL posting (PC00_M99_CIPE), bank file generation (DME), and payroll posting simulations

• Investigate and process payroll adjustments including 221 entries using YANA, YAWA, TWEG, ADJT

• Should be well versed with PAUX, PAKY and PAUY for Infotype 221 loads

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Process Optimization and Improvement:

• Accountable for driving resolution of customer/client issues by conducting research, analyzing trends, preparing RCA (Root Cause Analysis), implementing action plan and effectively communicate the same to the stakeholders

• Identify automation opportunities to streamline payroll reporting and reduce manual interventions

•  Build Standard Operating Procedures  (SOPs) for transitioned / new projects/processes.

• Accountable for SOP review, update and version control

• Responsible for gathering, documenting, testing & deployment of business requirements in change in scope of work / new work. Partner with stakeholders for defect management as required.

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