Production Agent - L1

Wipro

2 - 5 years

Pune

Posted: 3/23/2025

Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

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Freshers / Experienced candidates with good communication skills.
Knowledge of basic computer operations.
Excellent listening and speaking skills.
Excellent Analytical & Multitasking skills.
Experience of working on excel data driven modules.
Work from office with rotational shift timings.
Candidates should have Good English
Candidate should be from Chennai

͏

Freshers / Experienced candidates with good communication skills.
Knowledge of basic computer operations.
Excellent listening and speaking skills.
Excellent Analytical & Multitasking skills.
Experience of working on excel data driven modules.
Work from office with rotational shift timings.
Candidates should have Good English
Candidate should be from Chennai

͏

Freshers / Experienced candidates with good communication skills.
Knowledge of basic computer operations.
Excellent listening and speaking skills.
Excellent Analytical & Multitasking skills.
Experience of working on excel data driven modules.
Work from office with rotational shift timings.
Candidates should have Good English
Candidate should be from Chennai

͏

Deliver

No	Performance Parameter	Measure
1	Process	No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2	Self- Management	Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About Company

Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.

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