Mode of Work

First 3 months Work from office (10am to 7pm), afterwards WFH (Night shift 8pm to 5am)
Office visit Weekly once

The ideal candidate should have excellent communication skills in English, strong computer proficiency, and a customer-first attitude.

Responsibilities:

Provide timely and professional support to customers via Email and Jira.
Assist customers in using and navigating our companys Software products.
Resolve customer issues effectively, ensuring a high level of satisfaction.
Understand our products and licenses to minimize the issue escalation.
Maintain accurate documentation of customer interactions using Jira.
Ensure the SLAs are met and customer is kept abreast of the status of their issues or queries
Collaborate with internal teams to ensure prompt issue resolution.
Identify recurring problems and share feedback for product or process improvements.
Follow established procedures for escalation of unresolved issues.

Required Skills & Qualifications:

BE or Bachelors degree in computer science.
1 - 3 years of experience in B2B technical support in Software products.
Excellent English communication skills both verbal and written.
Right etiquettes, professionalism and confidence to communicate with customers from international time zones.
Computer skills including JIRA Service desk, Microsoft Office, and email platforms.
Ability to work independently and manage time efficiently during night shifts.
Customer-focused mindset with problem-solving ability.

Interested candidates please write to with your resume and subject line as job title.

Product Support Specialist