Product Support Representative III (Macros/ VBA/ Handling user queries)

Are you curious, motivated, and thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team :

The GDO Wealth IT is a growing team in India and primarily provides Automation and IT support to FIS Wealth Solutions Business. You will be part of the team which works on Development and Support for Wealth Outsourcing (BPaas) clients

What you will be doing :

• Supporting user queries and tickets on trust accounting system using SQL
• Troubleshooting issues with Access Databases
• Complex issue triage, investigation, and coordination to closure
• Monitoring jobs and feeds
• Involvement and owning of releases and upgrades
• Implement production changes
• May Develop and implement solutions that require analysis and research.
• Works on small to large, complex projects that require increased skill in business modeling and requirements definition, multiple products/services, and one or more technical environments.
• Plans, performs, and implements process improvement initiatives
• Responsible for most complex business and systems process analysis, design and simulation.
• Other related duties assigned as needed.

What you bring:

• 6-8 years’ Experience
• Experience of supporting applications having financial data
• Experience of handling user queries and problem solving
• Willingness to learn new technologies·        
• Hands-on experience of Microsoft SQL Server, creating queries and stored procedures  
• Proficiency in Microsoft Access – Mandatory
•  Advanced Excel Skills (VBA, Macros, etc.) – Required
• Experience with Job scheduling tools – Preferred
• Proficiency in Python – Preferred

Qualifications

        Degree or equivalent.

 Competencies

• Excellent oral and written communication and articulation skills;
• Time Management & Prioritization Skill;
• Strong interpersonal skills & customer orientation and an unwavering commitment to service quality;
• Strong research and analytical skills and attention to detail;
• Collaborative – Collaborate with different groups and complete the assigned task;
• Attention to detail – Understand customer requirement in detail and process per procedure;
• Organized approach – manage and adapt priorities according to client and business requirements;
• Team Player- Be part of a global team.

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:  

• Flexible and creative work environment 
• Diverse and collaborative atmosphere  
• Professional and personal development resources 
• Opportunities to volunteer and support charities 

Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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