Product Support Manager, GPay

Google

5 - 7 years

Hyderabad

Posted: 03/08/2025

Job Description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in Program management, Stakeholder Management, User Experience Design and Consumer Support.

Preferred qualifications:

Experience in designing and delivering user experiences.
Experience in troubleshooting for Unified Payments Interface (UPI) based platforms and provide solutions.
Experience with working in a startup environment.
Experience in supporting UPI based products.
Experience in program management with multiple stakeholders and external partners.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

Develop the user support experience strategy for Google Pay by developing an understanding of products and markets.
Collaborate with Support, Compliance, Legal, and external partners such as National Payments Corporation of India (NPCI)/Banks, and Engineering partners to ensure adherence to regulatory and process compliance obligations, mitigating risk to Google.
Engage and partner with regional product decision-makers, cross-functional teams to communicate and realize product launch and support goals, and manage the launch of products by working with product teams, and regional support teams.
Collaborate with Product and Engineering partners, and internal and external stakeholders to manage launches and ensure support readiness.
Review user feedback, and provide insights to product teams to make Google products better for market users.

About Company

Google is a multinational technology company founded in 1998 by Larry Page and Sergey Brin. It is best known for its search engine but also develops products and services in areas like online advertising (Google Ads), cloud computing (Google Cloud), operating systems (Android, Chrome OS), web browsers (Chrome), and consumer electronics (Pixel devices, Nest). Google is a subsidiary of Alphabet Inc., its parent company formed in 2015. It plays a major role in shaping the internet, AI, and digital innovation globally.