Product Support Engineer

Level 2 Support Engineers are responsible for post-deployment troubleshooting, root cause analysis, and technical coordination when factory operation solutions encounter issues in production environments.

What a typical day looks like:

1. MES / Factory Applications - 4+ Years of Exp
2. Implementation / Deployment Experience 
3. Good to have ERP & Quality Process understanding

The experience we’re looking to add to our team:

• Monitor tickets logged through the Standard SNC model for the Flex factory ARCH applications

• Determine whether issues can be resolved via configuration changes or require deeper code fixes

• Coordinate with Vendor Teams and communicate timelines to GCO and Site users.

• Investigate production logs, error traces, and user-reported symptoms

• Compile RCA reports and recommend preventive measures

• Document lessons learned, FAQs, and troubleshooting guides & ensure site users have access to them

• Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases

• Support pilot deployments at 1–4 sites, including configuration, migration, testing and training of Manufacturing & Quality based applications

• Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment

• Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities

What you’ll receive for the great work you provide:

• Health Insurance
• Paid Time Off

CF17

Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: accessibility@flex.com. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.