Product Support Engineer

We are looking for a Product Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. This is an on-site and night shift role at Ahmedabad.

Work Timings- 6:30 PM to 3:30 AM IST / Rotational Shifts

Key Responsibilities/Requirements:

• Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.
• Candidate should have at least 1 year of work experience as a Technical Support Engineer.
• Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.
• Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships.
• Problem-Solving Expertise- Exhibit advanced problem-solving capabilities to address issues quickly and effectively
• Strong Communication Skills- Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
• Team Collaboration- Work well within a team environment, contributing to collective goals and supporting peers as needed.
• Relevant Experience: Prior experience in software support or IT help desk roles is preferred.