Product Support Analyst

S & P Global

0 - 3 years

Noida

Posted: 21/06/2025

Job Description

About the Role:

Grade Level (for internal use):

08

The Role: We are seeking a skilled Data Governance and Data Quality Analyst to support our organization's data management strategy. This role is critical in establishing and maintaining data governance frameworks and ensuring the accuracy, consistency, and reliability of enterprise data. The ideal candidate will work closely with cross-functional teams to define data standards, monitor data quality metrics, and drive continuous improvement initiatives that enhance data integrity and support informed business decisions.

The Impact: Being a data Governance and Data Quality Analyst will not only enhance the quality of our data but will also contribute to the overall success and growth of S&P Global by enabling better decision-making, improving operational processes, and fostering a culture of data excellence.

What’s in it for you: Joining S&P Global as a Data Governance and Data Quality Analyst offers a unique opportunity to be part of a leading organization dedicated to data excellence. Here’s what you can expect if you become a part of our team:

  • Professional Growth: You will have access to ongoing training and development resources to enhance your skills in data governance and quality management. S&P Global is committed to investing in your professional growth, ensuring you stay at the forefront of industry trends and best practices.
  • Impactful Work: Your contributions will directly influence the quality of data that drives critical business decisions at S&P Global. You will play a key role in shaping the data landscape of a global leader, making your work both meaningful and rewarding.
  • Collaborative Environment: You will work alongside a diverse team of professionals who are passionate about data management. Our culture promotes collaboration, innovation, and knowledge-sharing, allowing you to learn from others while also contributing your expertise.
  • Career Advancement Opportunities: S&P Global values internal mobility and career progression. As you demonstrate your skills and make an impact, you will have opportunities to advance your career within the organization and explore various paths in data management, analytics, and beyond.
  • Global Exposure: As part of a global organization, you will have the opportunity to collaborate with teams and stakeholders from around the world, gaining insights into different markets and cultures while expanding your professional network.

Joining S&P Global as a Data Governance and Data Quality Analyst means becoming part of a forward-thinking organization that values your contributions, supports your professional development, and offers a pathway to a rewarding and impactful career in data management.

The Team / The Business: As a Data Governance and Data Quality Analyst, you will be instrumental in establishing and maintaining data governance frameworks that align with S&P Global’ s strategic objectives. You will collaborate with cross-functional teams to define data standards and monitor data quality metrics, ensuring the accuracy, consistency, and reliability of our data. Our team plays a pivotal role in the organization’s data management strategy and are dedicated to enhancing the quality and governance of data across all business functions. Your expertise will drive continuous improvement initiatives that enhance data integrity, ultimately supporting our organization in making informed business decisions. Opportunities are presented every day to work with people from a wide variety of backgrounds and to develop a close team dynamic with coworkers from around the globe.

What We’re Looking For:

  • Exhibits a strong aptitude for analytical problem-solving and enjoys troubleshooting. 
  • Demonstrates excellent teamwork abilities, thriving in both team environments and in cross-functional collaborations, particularly in virtual settings. 
  • Communicates effectively and efficiently with internal customers, stakeholders, and team members, whether it be through Teams meetings, emails, or in-person interactions. 
  • Is a motivated self-starter, capable of effective prioritization and follow-through. 
  • Possesses strong organizational skills and is attentive to detail. 

Basic Qualifications:

  • Experience with Data Management, Data Governance, and/or Data Quality 
  • Proven experience in managing request queues and adhering to SLAs. 
  • General understanding of financial business processes and framework preferred (AR, AP, FA, PA, GL, etc.) 
  • Tools/Applications 
  • Experience working in Salesforce and/or SAP 
  • ServiceNow, Azure DevOps 
  • Microsoft Office, Excel 
  • Experience with data visualization and data analytics tools is a plus (Power BI, Tableau, Alteryx, etc.) 
  • Strong communication, written and verbal, and interpersonal skills, with a history of delivering superior customer service. 
  • Demonstrates ability to take ownership of incidents, tasks, or objectives, leveraging initiative to drive them to successful conclusions. 

Responsibilities

  • Manage incoming support requests from internal users, ensuring timely and effective resolutions. 
  • Follows defined processes to resolve issues in transaction processing in key systems. 
  • Provides excellent customer service to internal stakeholders, including Finance, Product Management, Tax, Legal, Fulfillment, Order Management, Compliance, and others. 
  • Identifies and conducts basis analysis of quality issues and resolves as assigned. 
  • Creates custom business reports using various internal business applications and tools. 
  • Documents SOPs and performs stakeholder training as assigned. 

#L1-RS2

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.


Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership


At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

  • Health & Wellness: Health care coverage designed for the mind and body.

  • Flexible Downtime: Generous time off helps keep you energized for your time on.

  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfdescribes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

About Company

S&P Global is a leading provider of financial information, analytics, and ratings, headquartered in New York City. The company offers insights into financial markets, industries, and economies through services such as credit ratings (via S&P Global Ratings), market intelligence, indices (like the S&P 500), and commodity pricing. It serves businesses, governments, and investors worldwide, enabling them to make data-driven decisions and navigate complex markets. S&P Global is renowned for its role in enhancing transparency and fostering confidence in global markets.

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