Product Operations Manager

About RISA Labs

At RISA, we are building the future of mission-critical workflows by leveraging the latest in AI. Our purpose is to solve humanitys hardest hurdles, and we are starting with the incredibly high-stakes challenges within oncology. Were not just selling software; we are delivering a new kind of resilient, autonomous infrastructure that powers foundational institutions and ultimately helps accelerate human progress.

Founders

RISA was founded by Kshitij Jaggi and Kumar Shivang, IIT Kanpur alumni with a proven track record from their previous healthcare startup, Urban Health. Their vision is to streamline oncology care through cutting-edge technology.

Funding

RISA Labs is a Series A startup backed by Optum Ventures, Cencora Ventures, Oncology Ventures, General Catalyst, Binny Bansal, z21 Ventures, John Simons and select angels.

The Opportunity

You will build and scale a high-performance operations engine with uncompromising accountability, visibility, and outcomes. Sitting at the intersection of people, process, and product, you will bridge the gap between todays human-in-the-loop workflows and tomorrows AI-driven automation.

Your mandate is two fold:

• Maximize operational excellence today (speed, accuracy, SLAs, client trust)
• Continuously translate operational insights into product improvements that make the RISA AI platform smarter, faster, and more autonomous over time

What You'll do

> Lead High-Performance Operations

• Own the daily operating rhythm of the team - huddles, reviews, retros, and goal tracking
• Define clear roles, ownership, and expectations across the floor
• Set and enforce productivity, quality, and accuracy benchmarks, ensuring teams consistently hit targets

> Bridge Operations & Product

• Act as the primary voice of the customer
• Create a tight, structured feedback loop between Operations and Engineering
• Translate real-world bottlenecks, edge cases, and failure modes into clear product requirements that improve automation, UX, and decision quality within the RISA AI dashboard

> Own Client Success & SLAs

• Serve as the operational face of RISA for customers
• Own delivery against key SLAs including Turnaround Time, Approval Rates, and Throughput
• Lead Monthly Business Reviews (MBRs) with clarity and credibility- demonstrating where value is being created, whats improving, and whats next

> Drive Strict Accountability

• Implement a data-driven operating model where every team members performance - speed, quality, judgment - is visible and measurable
• Build coaching frameworks that turn data into action: targeted feedback, improvement plans, and growth paths
• Ensure accountability is consistent, fair, and performance-oriented

> Build for Scale

• Design and document SOPs, training modules, and escalation frameworks that allow the organization to scale from ~45 to 100+ team members without loss of quality or control
• Reduce tribal knowledge by building repeatable, auditable processes
• Continuously refine playbooks as the product and client mix evolve

Who You Are

• The Operator: 2+ years of experience in Operations, Product Ops, Customer Success, or Program Management within a high-growth SaaS or services environment. Comfortable managing people, schedules, throughput, and daily execution under pressure

• The Systems Thinker: You dont just fix problems - you design systems so they dont recur. Strong comfort with data: dashboards, Excel/Sheets, BI tools, and operational metrics. You seek root causes, not surface-level explanations

• The Product Partner: You naturally see automation opportunities in manual workflows. Able to articulate operational pain points in a way that engineers can build against. Thinks in terms of scalability, leverage, and long-term product impact

• The Coach: Able to deliver tough feedback with clarity and empathy. Motivates teams to hit aggressive goals while maintaining morale and ownership. Invested in developing people, not just managing output

• High Agency: Thrives in ambiguity and fast-changing environments. Don't wait for playbooks - write them. Takes ownership end-to-end and drives outcomes independently

Bonus Points

• Experience or strong interest in Healthcare / HealthTech
• Prior experience in a startup or scale-up environment
• Proven track record of moving core business metrics or the organizations North Star Metric in a measurable way