Product Manager-Rajmargyatra App

• Company Description: Indian Highways Management Company Ltd. (IHMCL) was established in December 2012 under the Companies Act, 1956 to manage electronic tolling and other associated projects for the National Highways Authority of India (NHAI). It is a joint initiative of NHAI, Concessionaires, and Financial Institutions with respective shareholdings of 41.38%, 33.81%, and 24.81%. IHMCL focuses on implementing integrated technology solutions for efficient highway management and toll operations. The organization is committed to enhancing the national highways infrastructure through innovative and sustainable practices.
• Period of Contract :On Full-Time Contract basis initially for a period of 03 years, which may be extended to two years, subject to performance appraisal, with the approval of the Competent Authority
• Monthly Remuneration Bands (Rs.) : Rs. 2,00,000/- 3,00,000/- (Higher remuneration may be considered in exceptional cases, based on qualifications, experience, and market benchmarks, as per IHMCL policy and approval of the Competent Authority.)
• Educational Qualification

Basic Qualification: Bachelor's degree in Science / Computer Application / Technology / Engineering / Design / Business / Commerce / Economics or any other discipline with relevant experience, from a recognized university/institute.

Desirable Qualification: Masters degree / MBA / PGDM / in Science/ Computer Applications/ Technology/ Engineering/ Design/ Product Management/ Information Systems Management or Technology Management, from a recognized university or institute.

• Required Experience:

(a)Minimum 05 years of hands-on product management experience managing large-scale, high-availability, consumer- facing digital platforms, including a minimum of 2 years of end- to-end ownership of a B2C mobile application (Android/iOS).

(b)Proven track record of driving product growth, including

user acquisition, engagement, retention, and funnel/conversion optimization for consumer-facing applications.

(c)Hands-on experience with design and prototyping tools such as Figma, Sketch, or similar, with the ability to create and review wireframes and user flows and to critically evaluate UI/UX in collaboration with design teams.

(d)Experience owning and driving product roadmaps, including the use of prioritization frameworks, cross-functional stakeholder alignment, and quarterly or milestone-based

planning.

(e)Strong experience with product analytics and experimentation tools such as Mixpanel, Amplitude, CleverTap, Firebase, or similar, to track user behaviour, define KPIs, and support data-driven product decisions.

(f)Experience managing external development vendors, including requirement definition, review of deliverables, timeline management, risk mitigation, and quality assurance.

(g)Working knowledge of Agile/Scrum methodologies, with hands-on experience using tools such as Jira, Trello, or Asana for sprint planning and delivery tracking.

(h)Hands-on experience with transaction-heavy and regulated digital platforms, such as payments, mobility, transport, or other large-scale consumer ecosystems handling high transaction volumes.

(i)Strong understanding of end-to-end transaction lifecycles, including transaction initiation, authorization and posting, settlement and reconciliation processes, handling of failures and retries, exception management, and processing of refunds, reversals, and chargebacks.

(j)Experience working with financial or quasi-financial systems, ensuring data integrity, auditability, compliance, and

operational reliability in high-availability environments.

Preferred Experience:

(a)Experience working in a startup or high-growth product organisation, with exposure to fast-paced, iterative product development and frequent releases.

(b)Fintech or payments product experience, including wallets, recharges, transaction flows, or integration with banking and payment ecosystems such as UPI, BBPS, or similar platforms.

(c)Experience contributing to large, citizen-facing digital platforms in mobility, payments, transport, or public

infrastructure domains.

(d)Experience working within multi-stakeholder ecosystems, involving coordination with government bodies, banks, technology partners, vendors, and operations teams.

(e)Familiarity with regulated and compliance-driven environments, including data protection, security, auditability, and SLA-based service delivery.

(f)Experience building or scaling super-apps or multi-feature consumer platforms supporting diverse user journeys and use cases.

(g)Exposure to marketplace or service-discovery features, such as listings, search, recommendations, or similar consumer navigation mechanisms.

(h)Experience with app growth and discoverability, including app store optimization (ASO), ratings and reviews management, and user feedback analysis.

Job Description

RajmargYatra is NHAI's flagship citizen app: the digital companion for millions of Indians traveling on national highways. From FASTag recharges and toll passes to SOS emergencies, facility discovery, and grievance redressal, it's becoming the super-app for highway travel. As Product Manager, you will own this product end-to-end and drive its next phase of growth.

Product Ownership

Own the product roadmap for Rajmargyatra: define vision, prioritise features, and align stakeholders across NHAI, IHMCL, and technology partners

Write clear PRDs, user stories, and acceptance criteria; create wireframes and user flows in Figma for new features

Manage the external development vendor: define requirements, review designs and code quality, drive timely releases

Drive Growth

Define and own product KPIs: downloads, DAU/MAU, transactions, feature adoption, retention, and user ratings

Analyse user behaviour using analytics tools; identify drop- offs, optimize funnels, and improve conversion rates

Drive adoption of key features: FASTag recharge, toll pass purchases, SOS, facility discovery, and grievance filing

Improve app store ratings through better UX, bug fixes, and proactive user feedback management

Build & Expand

Launch new features that enhance the highway travel experience :real-time traffic, route planning, nearby amenities, loyalty programs, and more

Manage integrations with payment gateways, FASTag ecosystem (NPCI/NETC), banks, and third-party service providers

Ensure seamless performance across devices, networks, and low-connectivity scenarios typical of highway travel

Oversee Play Store and App Store releases: versioning, staged rollouts, hotfixes, and compliance

For more details, please visit www.ihmcl.co.in/careers/