Product Manager-POS-HO & SUPPORT-POS (Point of Sale)
Kotak Mahindra Bank
5 - 10 years
Kota, Mumbai
Posted: 02/03/2026
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Job Description
Merchant Acquiring
Responsibilities:- Benchmark industry trends and best practices to maintain a competitive and innovative app.
- Design and continuously refine mobile journeys (onboarding, transactions, service, engagement, etc.).
- Own full lifecycle: ideation → requirements → design → development → testing → release → post‑release optimization.
- Track key KPIs (DAUs/MAUs, crash rates, loading times, drop‑offs, NPS, CSAT, conversion rates). Run A/B tests and experiments to improve user experience and funnel outcomes.
- Work with Analytics & Marketing teams to build in‑app engagement campaigns and lifecycle communications.
- Ensure compliance with security, risk, and regulatory requirements.
- Manage external vendors, audits, and regulatory compliance.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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