Product Manager

We are seeking a dynamic and results-driven Product Manager to lead the development and delivery of our next-generation SaaS solutions, with a particular focus on workflow-driven products and Generative AI applications . This role is ideal for someone with a strong analytical foundation, excellent cross-functional collaboration skills, and a passion for delivering exceptional customer experiences.

You will own the product lifecycle from planning to execution, working closely with cross-functional teams to ensure that products are delivered on time, meet high quality standards, and exceed client expectations.

Key Responsibilities:

• Drive end-to-end product lifecycle management from ideation, feature prioritization, to launch and post-launch analysis for a suite of B2B SaaS products.
• Collaborate with engineering, design, marketing, and customer success teams to ensure successful product delivery aligned with business goals and user needs.
• Lead workflow definition and optimization , ensuring seamless and scalable customer journeys across the product suite.
• Analyze usage data, product metrics, and customer feedback to drive data-informed decisions and continuous product improvement.
• Oversee client onboarding, launch, and post-launch experience , prioritizing tasks based on criticality and impact.
• Monitor client engagement and health metrics to proactively identify and mitigate potential churn risks.
• Work with cross-functional teams to build and scale Gen AI-powered applications , enhancing automation, personalization, and user engagement.
• Support internal process improvements and automation initiatives to streamline product operations and accelerate time-to-market.
• Serve as a voice of the customer internally, advocating for high-impact features that enhance value and usability.

Qualifications:

• 14 years of post-MBA experience in Product Management or a related field, preferably in SaaS or enterprise technology.
• MBA from a Tier-1 institute (e.g., IIMs, MDI, IIFT, or equivalent) strongly preferred.
• Demonstrated experience in managing SaaS products and a strong grasp of the software development lifecycle (SDLC) .
• Exposure to building or integrating Generative AI capabilities within software products is a strong advantage.
• Strong analytical skills with hands-on experience in tools for data analysis and visualization (e.g., Excel, SQL, Tableau, Mixpanel, etc.).
• Excellent verbal and written communication skills with a track record of effective stakeholder and client engagement.
• Exceptional project management, prioritization, and multitasking abilities in fast-paced environments.
• High attention to detail and a strong bias for action and quality.

Nice to Have:

• Experience with Agile methodologies and tools like Jira or Asana.
• Background in user research or UX/UI collaboration.
• Knowledge of AI/ML concepts and real-world implementation in products.