Product Manager

Product Manager SaaS Platform (Message Central)

https://www.messagecentral.com/en-in

Location: Gurgaon [5 days WFO]

Experience: 4-8 yrs

Full-Time | Product Team

About Message Central

Message Central is a fast-growing CPaaS (Communication Platform as a Service) company enabling businesses to deliver seamless customer communication via SMS, WhatsApp, RCS, and more. We are on a mission to make messaging infrastructure scalable, reliable, and developer friendly.

We are looking for a dynamic and strategic Product Manager CPaaS to lead the development and scaling of our communications platform offerings, including messaging (SMS, WhatsApp, RCS), voice, email, and real-time APIs.

You will be responsible for the product lifecycle from ideation to go-to-market, working closely with engineering, marketing, sales, and customer success teams.

What You'll Own

Product Strategy & Roadmap

• Align product goals with business objectives to deliver measurable outcomes
• Define and own the CPaaS product roadmap aligned with business goals and customer needs
• Drive product discovery and development for messaging APIs (SMS, WhatsApp, RCS), voice, email, and video

Market & Competitive Research

• Stay up to date with global trends in CPaaS and SaaS
• Conduct market and competitor analysis to identify opportunities and differentiation

Agile Process Ownership

• Lead sprint planning, backlog grooming, and retrospectives
• Act as Scrum Master and drive daily stand-ups to keep the team aligned and unblocked

Cross-Functional Collaboration

• Serve as the bridge between engineering, design, marketing, sales, and support teams
• Translate business requirements into clear technical briefs for engineering teams
• Work with marketing and sales to craft compelling product positioning, GTM strategies, and enablement materials

Customer & User Insights

• Conduct user interviews, surveys, and feedback sessions
• Use insights to improve onboarding, usability, and feature relevance

Product Analytics

• Leverage tools like Google Analytics, Mixpanel to analyze user behavior
• Drive data-informed decision-making for feature iteration and prioritization
• Define key metrics, track product performance, and iterate based on customer feedback and data
• Ensure regulatory and compliance adherence in messaging and communication services across regions
• Lead partner integrations with carriers, OTT channels (Meta, Google), and third-party service providers
• Advocate for the voice of the customer through structured feedback loops and engagement

Documentation & Enablement

• Create detailed product and API documentation
• Prepare internal training materials and customer-facing feature explainers

Domain Expertise in CPaaS

• Gain deep understanding of communication technologies like SMS, WhatsApp Business API, RCS, and fallback flows
• Collaborate with tech leads to deliver scalable messaging products

What You Bring/Key Requirements

• 5+ years of experience in Product Management, preferably in a SaaS, B2B, or developer tool company
• Experience working closely with engineering teams
• Data-driven mindset with hands-on experience in product analytics tools
• Ability to simplify complex problems and build customer-centric solutions
• Ownership mindset with a bias for action
• Experience working with cloud communications platforms like Twilio, Gupshup, Infobip, or Route Mobile is a plus
• Proven ability to define product vision, write product specs, and drive execution
• Familiarity with agile methodologies and product development tools (Jira, Confluence, etc.)
• Excellent communication, analytical, and stakeholder management skills
• Bachelors degree in Engineering, Computer Science, or a related field; MBA is a plus

Why Join Us?

Opportunity to lead product strategy in a high-growth, developer-focused platform

High ownership, zero bureaucracy environment

Work with a global, ambitious, and collaborative team

Shape the future of communication at scale