Product Manager - Tokenization

Join our innovative Payments team to transform customer experiences and drive product excellence.

As a Product Manager within the Tokenization product team, you will manage product backlog, remediate issues, and lead Agile teams to launch innovative solutions. You will leverage critical thinking skills and data analytics to understand client usage patterns and triage issues, providing superior customer support and developing solutions that best meet customer needs.

Job Responsibilities

• Manage product backlog, production support, issue & defect resolution, and prioritization.
• Monitor against agreed goals and benchmarks, identifying, scoping, and finding implementation paths for needed enhancements, and creating remediation plans when needed.
• Work with Technology and Design teams to lead product development efforts.
• Conduct pre-release reviews, including regression testing and quality assurance, to certify the release as production-ready.
• Collaborate with cross-functional partners (i.e., Risk, Control, Compliance, Legal) to ensure a strong risk and controls environment.
• Deliver communications to executives and leadership team on the strategy and progress.
• Publish regular executive reports summarizing the overall health of the product, industry and competitive trends, and the voice of the customer.

Required Qualifications, Capabilities, and Skills

• Minimum 7 years of experience in financial services, digital, product management, and/or Agile software development.
• Deep experience in online payments, including card tokenization, digital wallets, and e-commerce payments.
• Passion for understanding customer needs and demonstrated ability to build digital products.
• Ability to think strategically and connect the dots to the bigger picture while ensuring successful execution.
• Proven success in collaborating, influencing, and driving decisions with multiple stakeholders, including team members across product, technology, and design.
• Proven track record of managing risk and controls.
• Bachelor's degree in Computer Science, Business Management, or a comparable field of study.

Preferred Qualifications, Capabilities, and Skills

• Strong knowledge of Application Programming Interfaces (APIs), open banking, and engineering practices.
• Master's degree in Computer Science, Business Management, or a comparable field of study.