Product Manager-PERSONAL LOANS-Customer Service

Job Role :

•Can develop a clear strategy and business rationale and work towards projects / improvements for Customer delight

•Proven Track record of Customer Obsession

•Has prior experience in data analytics

•Demonstrated ability to formulate data driven decision that lead to results

•Can think strategically and use data analysis to modify customer experience

•Ability to conceptualize ,manage and prioritize multiple projects

Job requirements :

•Has some experience in data analysis

•Good Communication skills. Ability to understand customer issues.

•Taking ownership of customer feedback and taking them to permanent solution

•Apply best practices and focus on areas of improvement

•Building rapport and coordinating with internal stakeholders.

•Proficiency in WORD and EXCEL/PPT preferred

•MIS Tracking

Eligibility :

•Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.

Applications can be made for roles in same level or one level above.