Product Manager-HOUSING FINANCE-Product Manager
Kotak Mahindra Bank
5 - 7 years
Mumbai
Posted: 3/18/2025
Job Description
Job Description:
HF– Product manager - Leads & Conversion:
Growth manager will be responsible for seamless coordination between call center, sales teams & digital channels to drive conversions. The role demands a data – driven approach to enhance lead quality, improves sales efficiency, and maximize business growth
Key responsibilities:
1. Lead Funnel Management
• Own the end-to-end lead lifecycle from generation to conversion across call center and sales teams.
• Monitor and optimize lead allocation, prioritization, and follow-up processes.
• Work closely with digital, sales, and CC teams to enhance lead quality.
2. Collaboration with Call Center
• Track lead qualification, first-contact effectiveness, and appointment scheduling.
• Implement feedback loops for continuous improvement in lead response.
3. Driving Sales Conversions
• Ensure seamless handover of qualified leads from call center to sales managers.
• Develop sales performance dashboards to track lead conversion at every stage.
• Drive sales enablement initiatives like training, incentive structures, and best practices.
4. Data & Performance Analytics
• Regularly analyze lead data to identify bottlenecks, trends, and improvement areas.
• Provide insights on lead source performance, customer behavior, and regional variations.
• Implement predictive analytics to improve conversion rates.
5. Stakeholder Management
• Align business goals with sales, marketing, and digital acquisition teams.
• Work closely with credit & operations to ensure smooth customer onboarding.
• Regularly interact with senior leadership on funnel performance and improvement plans.
Key Skills & Requirements:
• 5-7 years of experience in home loans, mortgages, or retail banking
• MBA
• Strong understanding of lead generations, and sales funnels
• Experience in collaborating with call centers & sales teams for high ticket products
• Expertise in Lead tracking and digital engagement strategies
• Proficiency in data analytics , reporting, and funnel optimization.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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