Product Manager-HO & SUPPORT-HO House Hold

Kotak Mahindra Bank

5 - 10 years

Mumbai

Posted: 3/18/2025

Job Description

JOB ROLE ANALYSIS

Employee Name & Code:	Replacement
Job Title:	Senior Product Manager
Function:	RL Ho & Support-HO House Hold
Grade:	M4
Reports to:	Sourabh Kolhapure (Sourabh.Kolhapure@kotak.com)

Job Summary:

(Please provide a concise summary of job’s purpose and main responsibilities)

A candidate with Tech and Digital knowhow with inclination towards Switch, Acquiring, Authorization

Key Responsibilities:

(Detailed description of tasks and responsibilities)

Analyze and monitor various developments in Debit Card Switch, ACS partners
Coordinating with IT, BSG and other stake holders for completing and developing the projects.
Analyze existing product authorization rate and see that there is any changes as per the trend in the market.
Handle regulatory project and audit query to smooth functioning of debit card
Supports strategic planning and product implementation of Debit Cards
Owns the end-to-end debit card transaction lifecycle via different channels and achieves project completion and customer experience by higher auth rate and improving overall customer experience
Implements auth strategy with help of ACS partners, identify issues, ideate and implement solutions
Cross functional co-ordination with, Legal compliance, BSG, Ops, IT, Marketing & Product teams to discuss and finalize new enhancement changes on the channels or new product development.

Tools & Platforms:

(Details of any specific online tool / platform / software used in the role)

SQL, SAS

Does the role include any of the below? (Please tick the box as applicable)

About Company

Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.

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