Product Manager

Organization:

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Product Manager
Location: Bangalore-Manyata Tech Park

Business & Team:  Retail Technology

Impact & Contribution:

In this role, you will manage the end-to-end process of customer remediation incidents. You will play a major role in allowing the bank to refund customers for fees and errors, at quality and in a timely manner.

Roles & Responsibilities:

• Owning and managing remediation incidents and projects end to end, while also managing project timelines and ensuring delivery in line with milestones.
• Defining and documenting key business requirements by analysing the problem, facilitating stakeholder workshops and researching and resolving issues.
• Working closely with data analysts to explore and understand key data points used towards the quantification of the remediation projects scope.
• Building strong relationships with subject matter experts, including partners from Risk and Product Teams to assess problems and propose potential solutions.
• Managing / governing key project documentation such as Business Requirements Documents, Communication Strategies, and Legal and Compliance approvals.
• Liaising with test analysts, change managers and operations teams to ensure successful execution.
• Contribute to continuous improvement and a positive team culture.
• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

Essential Skills:

• Relevant experience of 8 to 12 years
• Excellent written and verbal communication skills
• Strong stakeholder management skills
• Project planning in an Agile environment
• Demonstrated analysis experience (experience in retail banking products advantageous)
• Strong values and passion for doing what’s right for our customers to deliver on our purpose
• Strong analytical and problem-solving ability with keen attention to detail
• Experience understanding and analysing complex issues
• Proven ability to lead initiatives
• Experience within Banking & Financial Services industry - highly regarded
• Tertiary qualification in a Business / Commerce Degree Preferred
• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.

Education Qualification:

• Bachelor’s degree or master’s degree in engineering in Computer Science/Information Technology