Product Director - Rewards Experience

We're seeking an Executive Director Product Manager to join our Chase Rewards team, focusing on enhancing our redemption product area. This role involves understanding customer needs and data intelligence to improve our products and personalize user experiences. You'll be responsible for defining the strategic vision for the product's modernization, planning and implementing initiatives for transformation. The ideal candidate is a self-starter, able to influence cross-functional teams, and passionate about designing seamless products. Strong collaboration skills, an agile mindset, and leadership experience are essential for success in this role.

Job Summary:

As an Executive Director Product Manager within the Chase Rewards team, you will be responsible for leading a redemption product area. You will leverage your deep understanding of customer needs and data intelligence to make our products better, smarter, and more personalized. You will define and deliver the strategic vision for the modernization path of the product, building customer-centric Rewards journeys. You will promote the planning, sequencing, and implementation of these initiatives to deliver end-state transformation based on value, impact, and time to market. This role requires strong collaboration and influencing skills, an agile mindset, and the flexibility to adapt to internal & competitive market forces.

Job Responsibilities 

• Collaborate closely with the engineering, design, analytics and other cross-functional stakeholders to define vision and roadmap across a suite of redemption products inclusive of existing products already in market as well as new product launches 
• Maintain deep knowledge of user experience insights and journeys, using competitive analysis to anticipate trends and ascertain best practices to provide fresh insights into the product backlog 
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives 
• Provide clear vision and scope documentation, use cases, workflows, wireframes, design and product requirements, and other materials as needed to support technical design and development 
• Partner with development and design teams to prioritize backlog, monitor progress and anticipate key issues & roadblocks 
• Drive product reviews, strategy sessions and other key cadences with leadership to provide progress on roadmap and key initiatives 
• Manage internal risk and compliance review processes to ensure a strong control environment for product launches 
• Drive best-in-class practices for product management, with a focus on optimizing collaboration model across key partners, maturation of agile practices and continued refinement of end-to-end processes 
• Promote a culture of ownership and willingness to take controlled risks to achieve results 
• Drive a culture of respect that promotes diversity and inclusion, and mentors and motivates a strong cross-functional team 
• Develop the next generation of product leaders, with a focus on hiring and retaining top talent 

Required qualifications, capabilities, and skills: 

• Must be a seasoned manager with a proven track record of creating an inclusive environment and building a productive team 
• Proven track record of managing the end-to-end product development lifecycle for complex, large-scale initiatives with hands on experience with agile practices 
• Structured, analytical thinker with ability to analyze opportunities, recommend solutions, and communicate effectively (both verbal and written) 
• Strong executive presence; comfortable interacting with and presenting to all levels of management 
• Strong influencing, partnership and collaboration skills to drive cross-functional teams 
• Demonstrated ability to manage tight delivery timelines and calmness under intense pressure 
• Positive, team-oriented attitude and leadership skills 
• Experience with credit cards/consumer lending