Product Director – Payments Platform

Do you love improving the lives of tens of millions of customers and merchants? Conceptualizing and building 0 to 1 products on the latest tech stack? Are you energized by the idea of building a Fin-tech platform that drives the next round of innovation and growth in payments, we are hiring! The Wallet and Lending Innovation organization is a team of highly talented product leaders focused on delivering innovative payment experiences and platforms. We’re transforming the buying and selling experiences for millions of our customer and nurturing the growth of digital payments.

As a Executive Director of Product and leader in the Wallet and Lending Innovation organization, you will conceptualize the next generation of payment platforms, drive innovative thinking and build seamless customer experiences that become the foundation of Chase digital payments and commerce experiences. We’re looking for someone who is customer obsessed, has a strong passion to lead “start-up” efforts in large companies, and a strong inclination for innovative thinking. This product leader shall have the opportunity to lead a team of talented product managers and foster a culture of innovation, learning and collaboration. As a leader on the team, you will be responsible for creating a vision and a roadmap, driving product development lifecycle, monitoring the platform performance and scaling the payments platforms to millions of customer.

Job responsibilities:

• Define the vision and strategy for the product line
• Conceptualize and create platforms and products from 0-1, including driving build and scale
• Lead and develop a team of product managers; foster an environment of motivation and collaboration
• Manage executive stakeholder relationships and regularly communicate updates on the product strategy, progress and performance
• Partner closely with Technology, Design, and Analytics teams to lead product development efforts
• Define features and communicate requirements to engineering in clearly written documentation
• Monitor against goals, identify and scope implementation paths for needed enhancements, and create remediation plans when needed
• Manage product backlog, production support, issue & defect resolution and prioritization
• Manage prioritization, requirement intakes, quarterly and yearly planning with cross-domain stakeholders and peers
• Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)

Required qualifications, capabilities and skills:

• 10+ years of experience in financial services and product management
• Experience in online payments including digital wallets and money movement 
• Experience driving change within large, highly matrixed organizations and managing stakeholders across multiple functions
• Passion for understanding customer needs and demonstrated ability to build scalable platforms 
• Ability to think strategically while still being comfortable diving into the details required to ensure successful execution
• Outstanding verbal and written communication 
• Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies
• Proven track record of managing risk and controls
• Bachelors or Masters in Computer Science, Engineering, Business Administration or comparable field of study
• Candidates with Fintech background or payment platform experience shall be preferred