Product Design - Senior Associate UX Researcher

Are you ready to shape the future of private banking? In this role, you will help drive innovation and excellence in digital product design, creating impactful experiences that strengthen client-advisor relationships. Join us to make a difference in the financial world.

As a Senior Associate UX Researcher in the Wealth Management team, you will take on a more strategic role within the UX team, leading user research initiatives and providing high-level insights to drive design and product decisions. You will collaborate closely with designers, product managers, and senior stakeholders to ensure our products are not only user-friendly but also aligned with the strategic goals of our organization and the needs of our diverse user base.

Job Responsibilities:

• Lead and conduct comprehensive user research using a variety of advanced methods, including in-depth interviews, surveys, usability testing, and ethnographic studies.
• Design and execute research studies, overseeing participant recruitment, data collection, and analysis to ensure high-quality outcomes.
• Synthesize qualitative and quantitative data to uncover deep insights, patterns, and opportunities for enhancing user experience.
• Develop and deliver detailed research reports and presentations, effectively communicating findings and strategic recommendations to the UX team and senior stakeholders.
• Collaborate with designers and product managers to integrate user feedback into the design and development process, ensuring user-centered solutions.
• Stay at the forefront of industry trends and innovations, incorporating new knowledge into team strategies and insights.

Required qualifications, capabilities and skills

• 7+ years of experience in a UX research role, with a proven track record of leading research projects.
• Proficiency in a wide range of UX research methods and tools.
• Strong analytical and strategic thinking skills, with the ability to translate complex data into actionable insights.
• Excellent written and verbal communication skills, with experience presenting to senior stakeholders.
• Demonstrated ability to work collaboratively in a cross-functional team environment.
• Keen attention to detail and a deep passion for understanding user behavior and needs.

Preferred qualifications, capabilities and skills

• Experience with advanced usability testing tools (e.g., UserTesting, Maze, Optimal Workshop).
• Proficiency in design tools (e.g., Figma) and an understanding of design principles.
• Experience in service/journey design and mapping.
• Proven ability to build relationships and advocate for user experience research at a senior level.

Organization Description: J.P. Morgan provides individuals, advisors, and institutions with comprehensive asset management strategies through a global network of investment professionals. Our Global Private Bank Design team is dedicated to creating innovative products that empower clients to make informed financial decisions while ensuring security, customer control, and privacy. 

 We Value Diversity: We celebrate the unique skills of every team member and are committed to building an organization that thrives on diversity. We support professional growth and career development. If you're ready to tackle global challenges and make an impact, we want to meet you.