Product Definition Analyst 4

Common accountabilities:

- Has working experience and advanced and specialized technical/functional knowledge in own discipline. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members.​
- Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.​
- Works independently within plan dictated by manager, with some guidance on most complex situations.

Specific accountabilities:

Carry out functional design
* Write Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications and present functional walk-throughs to all concerned stakeholders.
* Interface with relevant divisions and departments to identify interactions with other Amadeus applications and ensure functional compatibility.

Manage relations with key stakeholders
* Interface and communicate with Product Management, Project management, Amadeus Customer Services, Implementation, Migration and Development teams.
* Interface with the customer during requirements understanding, functional specification, testing and implementation phases.
Participate to team events
* Support team stakeholders by participating to team ceremonies: Agile forums, Team meetings, Solution assessments...

Business Ownership

• Active participation in defining the strategy on Internal Alerting.

• Support Follow the Sun to Ensure the continuity of service on customer maintenance

Principal Mission

• Implement new Splunk alerts, Improve existing alerts

• Investigate alerts raised

• Develop customer-centric alerts and dashboards

• Give presentations, demos and familiarization sessions to customers and customer-facing teams

• Participate to the preparation of key events, guaranteeing the success of product launch and follow up

Assess requirements:

• Build, maintain and share the functional knowledge of our processes, services and usage of end user products.

• Size specification and validation work.

• Support stakeholders in doing sufficient analysis to ensure requirements are ready to be worked on

Operational Responsibilities

• Understand requirements from the Business Owners (new alerts)

• Provide necessary inputs to Pro-active maintenance programme

Additional Responsibilities

• Act as local relay for the implementation of new alerts

• Implement alerts based on requirements

• Create corresponding specifications and an alert investigation guide

• Request support and guidance from experts if needed

Qualifications and Experience Requirements:

• 1 year of hands-on experience creating Splunk alerts

• Strong understanding of the payments domain

• Experience in maintenance operations or proactive maintenance is preferred

• Knowledge in Power BI for building dashboards and visualizations is added plus

• Ability to lead and mentor a small team (4 members)

• Strong analytical and problem-solving skills

• Excellent communication and stakeholder management abilities

Diversity & Inclusion