Product Configuration Specialist

This role is ideal for someone who wants to build hands-on experience in product configuration, system support, and SaaS tool implementation within a global organization.

Key Responsibilities:

Tech Stack Support:

• Assist in configuring and maintaining tools like Workfront, Encodify, and Smartsheets under supervision.
• Monitor system updates and report any issues to the senior team.

Client Onboarding Assistance:

• Support the setup of client-specific configurations during onboarding.
• Help gather and organize data for system setup.

Release Updates:

• Assist in preparing and sharing release notes and changing logs.
• Participate in testing system updates.

Demo Preparation:

• Help set up product demos for sales and marketing teams.
• Ensure demos highlight key functionalities of the tools.

Documentation:

• Maintain basic documentation of configuration changes.
• Support the team in creating and updating process guidelines.

Team Collaboration:

• Work closely with senior team members to learn best practices.
• Provide basic troubleshooting support for internal teams.

Education:

• Bachelors degree in computer science, IT, or related field, or equivalent experience.

Experience:

• 2+ years of experience in a technical or support role.
• Familiarity with any of the tools mentioned is a bonus but not required.

Skills & Competencies:

• Strong willingness to learn and grow in the field of product configuration.
• Basic understanding of technical systems or software.
• Good communication skills and attention to detail.
• Ability to follow instructions and document work accurately.