Product Configuration Specialist
Publicis Production
2 - 5 years
Bengaluru
Posted: 28/02/2026
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Job Description
This role is ideal for someone who wants to build hands-on experience in product configuration, system support, and SaaS tool implementation within a global organization.
Key Responsibilities:
Tech Stack Support:
- Assist in configuring and maintaining tools like Workfront, Encodify, and Smartsheets under supervision.
- Monitor system updates and report any issues to the senior team.
Client Onboarding Assistance:
- Support the setup of client-specific configurations during onboarding.
- Help gather and organize data for system setup.
Release Updates:
- Assist in preparing and sharing release notes and changing logs.
- Participate in testing system updates.
Demo Preparation:
- Help set up product demos for sales and marketing teams.
- Ensure demos highlight key functionalities of the tools.
Documentation:
- Maintain basic documentation of configuration changes.
- Support the team in creating and updating process guidelines.
Team Collaboration:
- Work closely with senior team members to learn best practices.
- Provide basic troubleshooting support for internal teams.
Education:
- Bachelors degree in computer science, IT, or related field, or equivalent experience.
Experience:
- 2+ years of experience in a technical or support role.
- Familiarity with any of the tools mentioned is a bonus but not required.
Skills & Competencies:
- Strong willingness to learn and grow in the field of product configuration.
- Basic understanding of technical systems or software.
- Good communication skills and attention to detail.
- Ability to follow instructions and document work accurately.
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