Product Associate - Machine Learning Intelligent Operations
JP Morgan
0 - 3 years
Mumbai
Posted: 02/06/2025
Job Description
As a Senior Product Associate in the Machine Learning and Intelligence Operations team, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.
- Support the product strategy, roadmap, prioritization, and backlog for machine learning application for customer service (Agent Assist)
- Analyze contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization
- Coordinate activities of agile product team that includes research, design, data scientists, machine learning engineers, and data analytics members
- Manage existing product features and collaborate on the research, definition and development of new features to advance the product roadmap and performance
- Help to maximize product value delivered through backlog creation, management, and prioritization of epics and user stories
- Partner with user research and business / operations teams to analyze and ideate customer experience, behavior, and improvement opportunities
- Refine strategies and solutions to enhance self-service utilization and reduce customer contact volume
- Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance and Technology to ensure readiness to deliver on product roadmap
- 8+ years experience in Product Management
- Experience in Technical Product Management, ideally with AI / ML related products
- Familiarity with multi-disciplinary teams in a large, matrixed organization and fast paced agile development environment
- Demonstrated ability to contribute to strategic decisions, while vocally participating in team activities and adding value on execution activities
- Technical acumen; ability to grasp and help manage complex relationships with internal technology partners
- Ability to effectively leverage the power of analytics and customer insights for robust outputs
- Strong communicator with ability to fluidly interact with leaders, stakeholders, employees and third party vendors
- Preferred: Experience working in or with customer service operations
About Company
JP Morgan Chase & Co. is one of the world's largest and most prestigious financial institutions, headquartered in New York City. It operates in over 100 countries, providing a wide range of financial services including investment banking, asset management, commercial banking, and wealth management.The company serves corporations, governments, institutions, and individual clients, offering expertise in areas such as mergers and acquisitions (M&A), securities trading, and credit management. Known for its global reach and financial strength, JP Morgan is a leader in innovation and sustainability within the banking industry.
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