Product Analyst - Org

About the Opportunity:

Role:- Product Analyst
Level : Assistant Manager

Location:- Gurgaon

Reporting to:- Senior Manager/ Director - Product Management 

About the function :

You will be part of the customer experience product team which manages customer journey on the platform post purchase. The product team works closely with the customer experience operations team, contact centers & other Product managers within the group to enhance customer journey on the platform. 

About the role :

• Co-own key product metrics and extract them to draw insights, create dashboards and present in simplified formats for effective decision making.
• Work closely with Product Managers working on exciting GenAI features and deep dive into Customer experience metrics and develop actionable insights.
• Write SQL, Python code to extract data from various databases, cleanse and present it for faster decision making. Knowledge of GenAI to make data representation meaningful & simple.
• Generate predictive models to predict consumer behavior using identified input variables

What will you be doing:

• Create and maintain rich interactive visualizations through data interpretation and analyze integrated reporting components from multiple data source.
• Data mining using state-of-the-art methods.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
• Develop and execute database queries and conduct analyses.
• Work with management to prioritize business and information needs

What are you required to bring to the team:

• Knowledge of Advanced SQL queries, Python and Advanced Excel is must.
• Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Familiarity with BI technologies.
• Adept at queries, report writing and presenting findings.
• Strong interpersonal skills to effectively drive complex projects within as well as outside the team.
• Knowledge of statistics and experience using statistical packages for analysing datasets (SPSS, SAS, R, etc) is preferred 

Qualification & Experience : 

• B. Tech from reputed institute with 4-7 years of experience in data analytics (SQL & Advanced Excel), analysing data trends and reporting.

Key Success Factors for the Role

• Passion for data and an exceptional ability to solve complex problems.
• Strong communication skills, Influencing skills, great interpersonal & stakeholder management skills.
• High on energy, a go-getter and a team player.