Procurement Manager

Designation: Manager Procurement - GSC

Base Location: Navi Mumbai

Reporting to: GSC Functional Leader

Shift Timing: Australian Shift timing

Role Purpose: Lead endtoend service delivery for assigned towers/processes in the Shared Service Centre by owning outcomes, not tasks. The Manager ensures the following:

• Operational excellence
• SLA adherence
• Stakeholder satisfaction
• Risk & compliance
• Continuous improvement
• People leadership -Enabling Team Leads and SMEs to execute and optimize the work.

Key Responsibilities:

1. Technical Skills

• End to End Procurement knowledge
• Identify, evaluate, and onboard suppliers and vendors.
• Maintain strong relationships with key suppliers.
• Conduct regular vendor performance evaluations.
• Oversee Purchase Requisition, Purchase order creation, approval, and tracking.
• Coordinate with internal teams to meet procurement requirements.
• Ensure procurement activities comply with company policies and legal regulations.
• Maintain documentation and audit readiness.
• Work closely with finance, operations, and project teams.
• Understand internal requirements and align procurement activities accordingly
• Track procurement KPIs such as cost savings, supplier performance, and procurement cycle time.

2) Service Delivery & Operations Control

• Ensure SLA/OLA adherence, TAT, accuracy, and customer experience (CX)/satisfaction targets (NPS)
• Own daily/weekly production plan, capacity, and throughput across all teams in scope
• Prioritize queues; manage escalations; remove blockers; enable TLs to schedule and assign work
• Govern endtoend process health: input quality, processing controls, output delivery, feedback loops
• Approve exceptions and nonstandard handling with documented rationale

3) People Leadership & Capability

• Build a highperforming team culture; coach Team Leads on planning, feedback, and performance
• Own workforce planning (FTE, skill mix, work continuity), hiring decisions, onboarding and ramp plans
• Define role expectations and career pathways; drive Individual Career Development Plans (IDPs), training, and certification (as necessary) for TLs & SMEs
• Manage performance cycles, lead PIP/recognition, succession planning for critical roles

4) Performance Management & Analytics

• Establish KPI framework; review daily/weekly scorecards with TLs, course-correct proactively
• Drive root cause analysis (RCA) using data; track corrective/preventive actions (CAPA)
• Publish monthly/quarterly business reviews (MBR/QBR) with trend insights and improvement plans

5) Stakeholder Management & Customer Experience

• Act as single point of accountability for business stakeholders, align on SLAs, demand, and change
• Run structured governance forums (MBR/QBR); manage crossfunctional dependencies and comms
• Capture VoC/NPS; ensure actioned feedback and transparent status updates

6) Process Excellence & Continuous Improvement

• Understand and Own Lean/Six Sigma pipeline: map processes, digitize, eliminate waste, standardize SOPs
• Prioritize opportunities, remove roadblocks, track benefits realization
• Ensure robust knowledge management: SOP currency, version control, handbooks, job aids

7) Risk, Controls & Compliance

• Ensure policy adherence, regulatory compliance, data privacy, and internal controls
• Run risk registers and control testing cadence, close audit actions on time
• Define escalation paths, segregation of duties (SoD), and exception approval limits

8) Technology, Automation & Transformation

• Govern change management (UAT, training, hyper care) track stabilization metrics
• Partner with IT on application/platform performance, access controls, and incident management

9) Governance & Escalation

• Operate a tiered governance: Daily huddles, Weekly Ops Reviews, MBR/QBR with stakeholders
• Maintain a Risk & Escalation matrix; resolve escalations within timelines; record decisions
• Ensure documentation hygiene: SOPs, playbooks, R&Rs, training logs, risk & control evidence

10) Transition, Migration & Scaling (Applicable based on Operating Model)

• Lead transitions (from functions) with structured TOM, due diligence, and cutover plans
• Secure resourcing, training, SOP sign-off, and hyper care. Sign off on steady state readiness
• Scale capacity and standardize global templates; manage demand/surge plans

Key Competencies & Behaviours:

1. Core Competencies

• Experience in managing procurement in finance functions.
• Good to have experience in AR operations like Billing, Receipt Booking and Matching.
• Operational Excellence, Datadriven Decision Making, Stakeholder Management.
• Excellent communication skills.
• Coaching & Performance Management, Change Leadership, Risk & Compliance.
• Continuous Improvement (Lean/Six Sigma), Tech Savvy (RPA/Analytics/Workflow).

1. Behaviours

• Ownership: Owns end outcomes and not just tasks.
• Collaboration: Aligns withing team and across functions in GSC
• Empathy: Balances productivity with wellbeing and fairness
• Agility: Responds to demand/surge, implements changes quickly
• Integrity & Stewardship: Transparent in decisions, maintains controls