Procurement Lead | 6 to 8 years | Chennai

Capgemini

5 - 10 years

Chennai

Posted: 4/16/2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description
Expertise on Supply Chain processes with a good level of understanding on Order Management. Should be willing to work as per Business requirement

Primary Skill
sExcellent written and Verbal communicationExperience in customer order management process – Order creation, PO processing, Handling Customer queries, Exposure to SAP and ZendeskCan independently handle customer inquiries through Phone or emailsGood understanding of end to end customer management processWork in US shift & Work from OfficeAcknowledging customer complaints promptly and responding to them within set time limits, systematically and fairlyResponsible for independently receiving, documenting, investigating and resolving customers’ queries within agreed authorityAcknowledge & work on Backorder Reports & Customer Portal RequestsEnsure that all written communication is carried out as per the customer care proceduresEnsure that all requests / Inquiries are processed as per Client TAT & qualityEffective interpersonal & communication skillsSharp analytical & problem-solving abilitiesA stronghold of the language (English) and good knowledge of grammar, pronunciation, spellings and vocabularyAbility to speak clearly and fluently Exposure to Aerospace domainKnowledge of aircraft partsExperience in Supply chain domain Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

About Company

Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.

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