Procurement Lead | 6 to 8 years | Chennai
Capgemini
5 - 10 years
Chennai
Posted: 01/05/2025
Job Description
Job Description
We are seeking a talented and driven Procurement Lead to join our team. The ideal candidate will be responsible for collecting, analysing, and interpreting complex data sets to drive informed business decisions. You will work closely & Directly with the Client & cross-functional teams to identify trends, patterns, and insights that will contribute to our company's growth.
Primary Skill
sAcknowledging customer complaints promptly and responding to them within set time limits, systematically and fairlyResponsible for independently receiving, documenting, investigating and resolving customers’ queries within agreed authorityAcknowledge & work on Backorder Reports & Customer Portal RequestsEnsure that all written communication is carried out as per the customer care proceduresEnsure that all requests / Inquiries are processed as per Client TAT & qualityExpertise on Supply Chain processes with a good level of understanding on Order ManagementShould be willing to work as per Business requirementWorking knowledge in SAP Excellent written and Verbal communicationExperience in customer order management process – Order creation, PO processing, Handling Customer queries, Exposure to SAP and ZendeskCan independently handle customer inquiries through Phone or emailsGood understanding of end to end customer management processCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).