Procress Associate

Job Description
Provide Customer Service to existing customers over webchat.

JOB REQUIREMENT :

To provide good quality customer service and to ensure customer satisfaction.

To offer assistance to customers and provide FCR.
Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

Competencies/Skills:

Excellent Communication skills.
Ability to work in a target-oriented environment
Good team player
Ability to Multitask
Typing speed of 35 wpm

Qualification:

Undergraduate / Graduate with 1 - 3 years of relevant work experience
Customer service experience in voice, webchat or emails specifically insurance would be preferred though not mandatory

NOTE:

If undergraduate, then preferably 1-year of experience in international voice/chat process