Process Trainer
TP
2 - 5 years
Mumbai
Posted: 12/02/2026
Getting a referral is 5x more effective than applying directly
Job Description
Key Responsibilities:
- Conduct new hire induction and process training for airline reservations, ticketing, reissuance, fare rules, schedule changes, cancellations, baggage policies, etc.
- Deliver comprehensive GDS training (Amadeus / Galileo / Sabre / Worldspan)
- Design and update training modules, SOPs, reference guides, GDS job aids, etc.
- Conduct knowledge assessments & maintain documentation.
- Coordinate with Operations, Quality, Workforce, and Client Training Teams.
Required Qualifications:
- Graduate in any discipline (mandatory).
- 14 years of relevant training experience in a contact center environment.
- Mandatory hands-on experience with GDS: Amadeus / Galileo / Sabre / Worldspan (minimum one system required).
Core Skills Required:
- Good communication skills (verbal and written).
- Strong training delivery and facilitation skills.
- Proficiency in at least one GDS system with ability to teach practical commands.
- Ability to simplify complex airline processes for learners.
- Strong proficiency in MS Office (Excel, PowerPoint, Word).
- Excellent coaching, mentoring, and feedback-giving skills.
- Ability to manage pressure, large batch sizes, and fast-paced operations
HR - Riya Reji
Contact: +91 9082081025
Email ID: riya.reji1@teleperformancedibs.com
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