Process Trainer

Process Trainer

Training Content & Delivery

• Conduct Training Need Identification (TNI) and Training Need Analysis (TNA) to identify skill gaps and design targeted training programs for new hires and existing employees.
• Mandatory experience in Process Training.
• Design and develop training modules for process and product training.
• Deliver New Hire Training (NHT), refresher trainings, and ongoing skill development programs.
• Create, update, and maintain training materials, SOPs, modules, and assessments.
• Utilize multiple training methodologies including classroom training, e-learning, and hands-on simulations.
• Collaborate with Subject Matter Experts (SMEs) and Operations to ensure training content is accurate and up to date.
• Monitor training effectiveness through assessments, feedback, and performance tracking.

Team Support & Stakeholder Collaboration

• Mentor and support process trainers to ensure quality training delivery.
• Work closely with Operations, Quality, and HR teams to improve employee performance and learning outcomes.
• Act as a point of contact between training and stakeholders to address training-related requirements.

Performance Monitoring & Reporting

• Track training metrics such as completion rates, assessment scores, and post-training performance.
• Analyze data and recommend improvements to enhance training effectiveness.
• Prepare and share periodic training reports with management.

Interested candidates may please share their CV at: Bharti.sharma10@teleperformancedibs.com