Process Trainer

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Title Process Trainer

Location- Hyderabad

Department CS Training Team

Process Customer Service

Education Requirements: Graduate degree, Knowledge of adult learning techniques and training effectiveness measures

Experience Requirements: 2 Years as a Trainer in relevant line of business

Skills and Abilities: Excellent written and verbal communication skills. Ability to handle a batch of 20-25 new hires all requirement from on boarding coordination to process training and evaluation. Ability to maintain a batch training docket and draw/highlight relevant inference on the same. Beginners knowledge of excel and ability to design effective presentations on process/soft skills trainings modules Ability to provide constructive feedback to the trainees could be new or existing. Ability to achieve process certification/skill gap training/soft skills/ upskills training efficacy. Ability to measure, achieve and improve 0-30 performance of new hire batches. Ability to achieve retention targets

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