Process Trainer || International E-commerce process

Were Hiring | Process Trainer Contact Centre (International Travel / E-commerce Chat Process)

Location: Work From Office

Shifts: 247 (9 hours shift including 1-hour break)

Work Days: 5 days a week

IGT Solutions is looking for an experienced Process Trainer to support and lead training operations in a Contact Centre services environment . This role plays a critical part in ensuring training excellence, operational readiness, and customer delight through close collaboration with operations and leadership teams.

Key Responsibilities

• Ensure effective execution of all training programs for new hires and production staff
• Measure and track training effectiveness through assessments and performance metrics
• Conduct ongoing observations and provide coaching, mentoring, and feedback for performance improvement
• Share MIS / training reports with Operations on progress and pending activities
• Regularly review and update training content to ensure accuracy and relevance
• Participate in internal and external calibration sessions
• Conduct refresher trainings based on Training Needs Identification (TNI)
• Manage Knowledge Checks for new hires and existing production staff

Desired Skills & Experience

• Excellent written and verbal communication skills (English)
• Strong customer and client handling skills
• Ability to work in rotational shifts (247)
• Experience in process / product / soft skills / upskilling training
• 15 years of experience in a training role
• Mandatory: Chat process experience with international E-commerce exposure

Benefits & Perks

• Rewards & Recognition Programs (Awards & Gifts)
• Opportunity to work with a leading global organization
• Dynamic learning and growth environment

Interested candidates can share their CV at:

Please mention Process Trainer Chat Process in the subject line.