Job Summary
The Process Specialist-Ops will play a crucial role in optimizing operational processes within our organization. With a focus on efficiency and accuracy this role requires expertise in MS Office and a strong understanding of Auto - Policy Admin Auto - Claims and Property & Casualty Insurance. The candidate will work in a hybrid model with night shifts ensuring seamless operations and contributing to the companys success.
Responsibilities
Analyze and optimize operational processes to enhance efficiency and accuracy in daily tasks.Collaborate with cross-functional teams to ensure seamless integration of processes across departments.Utilize MS Office tools to create detailed reports and presentations that support decision-making.Monitor and evaluate process performance identifying areas for improvement and implementing solutions.Ensure compliance with industry standards and regulations in all operational activities.Provide training and support to team members to enhance their understanding of operational processes.Develop and maintain documentation of processes and procedures for reference and training purposes.Coordinate with stakeholders to gather requirements and feedback for process improvements.Implement best practices in process management to drive continuous improvement.Support the development and execution of strategic initiatives to achieve organizational goals.Facilitate communication between teams to ensure alignment and collaboration on projects.Conduct regular audits of processes to ensure adherence to established standards.Contribute to the companys purpose by improving operational efficiency and customer satisfaction.
Qualifications
Possess strong proficiency in MS Office enabling the creation of comprehensive reports and analyses.Demonstrate a solid understanding of AutoPolicy Admin AutoClaims and Property & Casualty Insurance.Exhibit excellent analytical and problem-solving skills to identify and address process inefficiencies.Display strong communication skills to effectively collaborate with team members and stakeholders.Show attention to detail in documenting processes and ensuring compliance with standards.Have the ability to work independently and manage multiple tasks in a fast-paced environment.
Certifications Required
Certified Business Process Professional (CBPP) or equivalent certification in process management.
