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Process Specialist - HC

Cognizant

8 - 10 years

Bengaluru

Posted: 18/06/2025

Job Description



Job Summary

We are seeking a Process Specialist with 7 to 8 years of experience to join our team. The ideal candidate will have strong technical skills in MS Excel and a background in the healthcare domain specifically with Provider and Payer experience. This hybrid role requires a detail-oriented individual who can manage day-to-day operations efficiently and contribute to the overall success of our projects.


Responsibilities

  • Lead the development and implementation of process improvement initiatives to enhance operational efficiency.
  • Oversee daily operations to ensure processes are running smoothly and effectively.
  • Provide expert guidance on the use of MS Excel for data analysis and reporting.
  • Collaborate with cross-functional teams to identify and resolve process bottlenecks.
  • Analyze data to identify trends and opportunities for process optimization.
  • Develop and maintain process documentation to ensure consistency and compliance.
  • Train and mentor team members on best practices and process improvements.
  • Monitor process performance metrics and report on key performance indicators.
  • Ensure all processes adhere to regulatory and compliance requirements.
  • Facilitate communication between stakeholders to ensure alignment on process goals.
  • Drive continuous improvement initiatives to enhance the quality and efficiency of processes.
  • Support the implementation of new technologies and tools to improve process outcomes.
  • Contribute to the development of a culture of continuous improvement within the organization.

    • Qualifications

  • Possess strong technical skills in MS Excel including advanced functions and data analysis techniques.
  • Have experience in the healthcare domain specifically with Provider and Payer processes.
  • Demonstrate excellent problem-solving and analytical skills.
  • Exhibit strong communication and collaboration abilities.
  • Show a proven track record of leading process improvement initiatives.
  • Have the ability to train and mentor team members effectively.
  • Display a keen attention to detail and a commitment to quality.
  • Be adaptable to changing priorities and able to work in a hybrid work model.
  • Understand regulatory and compliance requirements in the healthcare industry.
  • Be proficient in developing and maintaining process documentation.
  • Have experience with performance metrics and reporting.
  • Show a commitment to continuous improvement and innovation.
  • Possess strong organizational and time management skills.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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