Job Summary
The Process Specialist - B&L will play a crucial role in optimizing business processes within the organization. With a focus on MS Excel the candidate will ensure compliance with regulatory standards on Credit Dispute . This role requires a minimum of 4 years of experience and offers a night shift work model from the office.
Responsibilities
SME
Ensure all audits are performed in accordance with company policies and procedures to comply with all related agencies and client guidelines and requirements
Ensure accounts are in full compliance with regulations and laws governing consumer lending
Must follow QC checklist review and modify the parameters basis controls requirement
Must be able to understand the process using SOP checklist and flowchart
Identifying defects and investigating and documenting root causes different issues. Following up with stakeholders for resolution/rebuttal as per SLA
Check all audit findings for completeness and accuracy
Review the results of the completed audits performed by the team and make multiple reports
QC personnel document the QC results test data and other relevant information. Also analyses data to identify trends patterns and root causes of quality issues.
QA often involve working with other departments such as production Training and supervisors to address quality concerns and implement corrective actions.
Document the quality fails any learnings or issues that may arise and pass the feedback to the Supervisor
Identification of control gaps and providing recommendations as per data strategy
The ability to identify clearly articulate and solve complex business problems and present them to the business in a structured and simpler form
Collaborating with onshore and offshore teams understanding the changes if any and participating in trainings meetings Escalate any control failures
should be ready to process transactions Production
Skill
Process complex Transactions and handle first level escalations from client
Achieve over and above targets than juniors in all metrics KPI
Effectively address client queries with timeliness and accuracy
Perform error free Transaction
Provides appropriate floor support as an SME and feedback to team
Identify and report process changes
Update Process documentation user manuals as appropriate for the process
Interacts with Client customer for knowledge transfer and process changes
Build strong case and put forward case studies to rebut offshore defects with client
Provides clarifications and updates on project and processes to the stakeholders
Collates data and make insightful reports
Contribute to process improvement initiatives
Should be open to process changes cross trainings and new challenging tasks
Fundamental understanding of loan delinquency foreclosure bankruptcy processes and recovery strategies.
Experience working with loan management systems to update and track defaulted loan accounts.
Strong attention to detail and accuracy
Excellent communication skills both written and verbal
Ability to work independently and manage loan portfolios
Strong organizational and time management skills
Flexible working hours required to accommodate different time zones of the employer
Applies analytical skills to quickly and efficiently resolve any customer issues
Maintain high quality customer service standards
Collaborate with internal teams and external agencies to resolve account issues
Certifications Required